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Troubleshooting

Payden Academic Center 122C
10AM – 7PM, Monday-Friday, with some flexibility
202-884-9713
 
+ Office Info
Payden Academic Center 122C
10AM – 7PM, Monday-Friday, with some flexibility
202-884-9713
 

How do I change a student’s final grade after submitting it through Moodle?

Unfortunately, once you submit final grades through the Moodle interface, you can no longer make changes online. You must submit a paper grade change form to Enrollment Services to change the Final grade. Final grade changes cannot be accepted via email or over the phone. (There will be no changes to Mid-Term Progress grades accepted.) The “Change […]

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Why aren’t my category totals displaying on the Grader Report? [Moodle version 3.4]

The ‘Grader Report’ is the spreadsheet-like view of the gradebook with all the students listed down the left side of the screen, and all the graded activities listed across the top. There are actually three possible views that you can choose for the ‘Grader Report’ in the gradebook in Moodle. ‘Full view’ – everything in […]

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Why won’t my file picker or file browser load? [Moodle version 3.2]

The file picker/browser opens in a new, pop-up window and is powered by Javascript. Therefore, for the file picker to work properly, you must allow pop-ups for Moodle and have your Javascript enabled in whichever browser you are using. It’s also possible the you have a temporary file or cookies saved in your browser that […]

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How do I adjust my pop-up blocker settings?

 For Moodle to function properly, you need to make sure that your browser currently allows pop-ups (and JavaScript). To check and adjust your pop-up blockers, follow the instructions for your browser. Note: you can click on any image to view a larger version of the image. [toc=”3″ title=Browser:] Google Chrome Images for version 67.0.3396.87 (Fall […]

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How do I find my course in Moodle as a Faculty member? [Moodle version 3.4]

There are a variety ways to locate your course in Moodle. Once you have logged into Moodle, all* of the courses to which you have access (as either a student or instructor) will be listed in your “My Courses” block on the right or “My Courses” list in the center. PLEASE NOTE: Since the upgrade to […]

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How do I find my course in Moodle as a student? [Moodle version 3.4]

All courses are loaded into Moodle as unavailable to students. Once the instructor has added resources, s/he will make it available to students. (Instructors – can’t remember how? Follow these instructions on making your course available to students.) PLEASE NOTE: Since the upgrade to Moodle version 3.4, only the first 10 courses which have passed […]

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I’ve received an “Invalid JSON string” error. What do I do? [Moodle version 3.2]

An invalid JSON error can occur for many reasons. The most common issue is usually associated with a file upload attempt, and can occur when: Attempting to upload a file with the same name as another already-uploaded file; Attempting to upload a file that is too large for the system (Sitewide the limit is 64MB; […]

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How do I take a screenshot?

If you encounter any problems or issues in Moodle, especially any errors messages, please let the Moodle Help Desk know by sending a screenshot of the message, along with your Moodle support ticket. On Windows-based computers with a standard keyboard, simply click the “Print Scrn/SysRq” button, found in the upper right area of your keyboard […]

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I am registered for my course. Why can’t I see it? [Moodle version 3.2]

The reason you cannot see your course yet is most likely because the instructor for the course has not made his/her course visible to students yet. All courses are loaded into Moodle unavailable to students. Having the course unavailable is usually a conscious choice, perhaps because the instructor is still adding resources, or because the […]

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