Welcome to Facilities Department

The Facilities Management Department is committed to providing a safe, functional, and welcoming campus environment for students, faculty, staff, and visitors. Our team is responsible for the operation, maintenance, custodial, grounds, and continuous improvement of all campus facilities and outdoor environments.

We oversee a wide range of services, including:

  • Building maintenance and repairs
  • HVAC, electrical, and plumbing systems
  • Grounds and landscaping services
  • Custodial and sanitation operations
  • Event setup and logistical support
  • Fire and life safety systems
  • Preventive maintenance campus wide equipment programs
  • Sustainability and energy management initiatives
  • Capital improvement and renovation projects

Our goal is to ensure that campus facilities support the university’s academic mission while maintaining the highest standards of safety, reliability, and customer service. Through proactive maintenance, strategic planning, and responsive support, we strive to create an environment that enhances learning, work, and community engagement.

We have staff on campus during the schedule listed below:

Mon: 5:30am – 5:30pm
Tues: 5:30am – 8:00pm
Wed: 5:30am – 8:00pm
Thurs: 5:30am – 8:00pm
Fri: 6:00am – 8:00pm
Sat:  7:00am – 3:30pm
Sun: 6:00am – 2:30pm

Submit your Facilities work request online:

Online Work Request System - Create Request

 

 

or scan:

Facilities work request QR code

General Work Requests

Please use our online work request system for maintenance, minor requests, and other routine tasks. Within the work request, please provide as much information as possible.

The online work request system will send an email notification indicating whether the work request has been accepted or denied. If the work request has been denied, the email will state the reason for denial. In addition, any changes to the work request will be provided to the email address given. When the work request has been completed, an email notification will be sent indicating a completion status.

If you would like to check the status of your open work order

If there is an emergency, call Department of Public Safety 202-884-9111.

Special Project Requests

Special projects (such as electrical upgrades, painting, plumbing and carpentry projects), furniture requests and office move require careful planning and must be submitted 14 to 45 days in advance, depending on the project. These projects also require prior approvals and budget approvals from managers before they can be scheduled. These requests should be sent via our online work request system.

Contact Us

Facilities team is in Main B-32

Phone: 202-884-9134
twufacilitiesservices@aramark.com
In case of emergency: 202-884-9111 (DPS Dispatch)

General Response Time

  • Work requests (non-emergencies) – 48 hours
  • Grounds requests – 48 hours
  • Key requests – 48 hours
  • Custodial requests – 24 hours
  • Custodial (Room turnovers) – 48 hours
  • Office Moves/Furniture Requests – 3 to 5 days
  • Pest Control – 3 to 5 days

Emergency Response Time

An emergency request is required to provide or restore utilities and/or security to facilities, to eliminate hazards to life, property, or health (safety). Call Department of Public Safety at 202-884-9111