Microsoft Outlook Missing Contacts

 Microsoft Outlook Missing Contacts

Technology Services is aware of isolated incidences where recently migrated staff and faculty have had contacts disappear when Trinity e-mail is synchronized to a smartphone.

When this issue occurs, there are two Contacts folders. Your contacts are are stored in an old Contacts folder, whereas Outlook and Webmail are configured to look at a new Contacts folder.

• What you will see in Outlook
• What you will see in Webmail
• Recovery Steps

What you will see in Outlook

What you will see in Webmail

Recovery Steps

To recover your contacts, perform the following:

1. View the old contacts folder in Outlook.
2. Select all of your contacts.
3. Drag and drop them to the new contacts folder.
4. Depending on your smartphone’s model, it may or may not pick up this change.
   • If your smartphone now sees all your contacts, you are done!
   • If your smartphone does not see all your contacts, remove and re-add your Trinity e-mail account.