Patient Rights and Responsibilities

Patient Rights

  • to be treated in a civil manner with consideration, respect, and courtesy in all interactions
  • to have discussions, examinations, and treatments conducted in a private, safe environment
  • to expect that protected health information (PHI) will be kept confidential per Trinity Washington University, state, and federal regulations and released to a third party only with the patient’s written consent or if required by law
  • to receive information on patient rights, patient responsibilities, services, hours of operation, and provisions for after-hours care and emergency coverage
  • to receive information about and explanation of fees for services and payment policies
  • to express concerns directly to the Director of the the Health and Wellness Center
  • to be informed of the identity and credentials of the health care professional providing services
  • to actively participate in decisions concerning their health and the care they receive
  • to a clear explanation of diagnosis, prognosis, methods of treatment, and alternatives to treatment
  • to a clear explanation of tests ordered, the reason(s) for ordering them, and the benefits /risks of medications dispensed or prescribed
  • to ask questions of their health care provider
  •  to be informed of personal responsibilities for medical treatment, and managing health and well being after treatment

The Health and Wellness center strives to provide quality health care to eligible students regardless of race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity and expression, disability, or political affiliation.

Patient Responsibilities

The Health and Wellness Center at Trinity Washington University is committed to providing quality health care to students. We believe that quality health care is a result of collaboration between medical provider and patient. Active participation in your own health care is a responsibility that will assure the best outcomes.

Patients are Responsible for:

  • Seeking medical care soon after feeling ill so you do not put others at risk of becoming ill.
  • Allowing a reasonable amount of time when accessing services and arriving 15 minutes before your scheduled appointment to complete paperwork or pre-exam procedures.
  • Keeping your appointments, or cancelling / rescheduling as far in advance as possible, so that your appointment time may be given to another patient.
  • Communicating with your health care provider if a condition worsens or does not follow the expected course.
  • Presenting an ID card (or other form of photo identification) to staff at check-in.
  • Asking questions to ensure that you understand your illness or problem and the recommended treatment.
  • Approaching the Director immediately if any care or interaction in the Health Center is unacceptable for ANY reason.
  • Acting in a courteous manner, showing respect to health care personnel and other patients by refraining from eating, drinking, and using cell phones while in the health center.
  • Providing complete information about a health problem or illness to the medical provider, including accurate information about your medical history, allergies, or medications you are taking.
  • Securing prescription medications (in your possession), taking them as directed, and not sharing them with others.
  • Taking responsibility for actions and outcomes if you refuse treatment, care, or services or if you do not follow the health care professional’s instructions.
  • Completing satisfaction surveys that may be provided.
  • Contacting the Director with any concerns about the Health and Wellness Center in person or email