November 29, 2023     Job Library    

Student Success Advisor – Dreamers

POSITION OVERVIEW:

The Student Success Advisor – Dreamers at Trinity Washington University is a 12-month, full-time, staff member with Student Affairs: Center for Student Success. The purpose of the Center for Student Success is to improve student enrollment, persistence, and completion through an integrated, systematic advising and academic success program across the university that includes the effective use of Trinity’s Starfish case management platform, data analytics, and other student success tools.

Student Success Advisors are part of a team focused on ensuring student success at Trinity through close and continuous attention to student academic performance and co-curricular needs, personal challenges, and professional ambitions.  Advisors must possess superior interpersonal talents, a deep interest in the well-being and progress of students through college, knowledge of contemporary research, and best practices that encourage student success in Trinity’s student body which includes more than 2,000 undergraduate and graduate students, including about 1,000 women in Trinity’s historic women’s college, the College of Arts & Sciences.  Another 1,200 women and men enroll in associate, baccalaureate, and master’s degree programs in the School of Education, School of Professional Studies, School of Business and Graduate Studies, and School of Nursing and Health Professions.

Student Success Advisors are cross-trained to support students in any unit but are assigned a caseload within distinct populations; they engage in intensive outreach to students assigned to them in order to provide wrap-around holistic support.

EDUCATION REQUIREMENTS & QUALIFICATIONS:

  • Master’s Degree required in an appropriate area of specialization
  • Experience working in a related student-support role
  • Spanish language fluency

RESPONSIBILITIES & FUNCTIONS:

  • Assist the Director of the Dream.US Partnership in carrying out responsibilities to support and engage Trinity’s Dream.US scholars and undocumented students.
  • Assist the Director of the Dream.US Partnership in yearly Dream.US Scholar recruitment events and promotional marketing.
  • Be available and responsive to students, including working as a team to ensure office coverage.
  • Provide individualized holistic academic counseling and scholarship support to first-generation, Undocumented students, DACAmented students, and mixed-status students to enhance retention and success.
  • Support students to understand the implications of financial aid and how this impacts their progress and success.
  • Identify and connect students with on and off-campus resources to support students in their success.
  • Advise students regarding course selection and approve schedule requests in a timely manner.
  • Maintain accurate and detailed student records, including academic plans.
  • Ensure that students are provided with accurate and up-to-date knowledge of curriculum and program requirements.
  • Monitor and respond to alerts in Starfish, Trinity’s Case Management system.
  • Regularly monitor reports in Tableau to manage student registration workflow and student attendance reports to engage in timely outreach.
  • Process drop/add and withdrawal requests in line with policies
  • Complete transfer evaluations and graduation audits as needed.
  • Work as a team to create resources for academic success including financial literacy and career readiness activities, and to stay current in best practices in advising.
  • Facilitate responses and resolutions to student concerns
  • Participate on various committees, work groups, or professional organizational networks as needed.
  • Participate in the planning and execution of campus events including New Student Orientation, Faculty/Staff Orientation, Graduation and Commencement, Convocation Dean’s List Ceremony, Registration and Start Strong Events, and Admissions Recruitment events.
  • Any and all other duties of similar nature and character to those mentioned above

KNOWLEDGE, SKILLS AND ABILITIES:

  • Exceptional interpersonal and communication skills are essential
  • Ability to take a holistic case-management approach
  • Knowledge of best practices in advising
  • Well-developed academic counseling techniques
  • Strong record management skills
  • High degree of organization, attention to detail, and ability to follow through on tasks
  • Experience working with undocumented and documented immigrant students
  • Candidates should have a working knowledge of Microsoft Office Suite, computer competency, and the ability to communicate effectively, both orally and in written

SCHEDULE AND WORK ENVIRONMENT

  • 40 hours per week minimum, 12-month position with earned leave and benefits
  • The work environment for student success advisors is typically an office environment that is often fast-paced.
  • Advisors must work efficiently with many interruptions from walk-ins, telephone inquiries, and other student requests.
  • The noise level in an advisor’s work environment is usually quiet. Advisors usually advise students in private or semi-private offices.

APPLY HERE NOW

Trinity Washington University is dedicated to the achievement of excellence and diversity among its students, faculty, and staff. Trinity is committed to fostering a diverse and inclusive community and strongly encourages all qualified individuals to apply.