November 10, 2023     Job Library    

Student Accounts Manager

Position Overview:

The Student Accounts Manager is responsible for student billings in PowerCampus, and student account receivables, including special invoicing and disbursing outside scholarship payments to accounts. The Student Accounts Manager also provides assistance to students, parents, faculty, and staff with billing, financial aid, and enrollment services processes.

Education Requirements & Qualifications:

  • Bachelor’s Degree

Level & Type of Experience

  • Customer Service experience in an office environment required
  • Experience in a university environment in student accounts, financial aid, registrar’s office, academic advising, or admissions is strongly preferred

Knowledge, Skills, and Abilities

  • A commitment to a student-centered customer service philosophy
  • Ability to provide quality customer service
  • Ability to develop and maintain harmonious working relationships with co-workers and students
  • Ability to give presentations to groups regarding the college enrollment process
  • Ability to communicate effectively with students, parents, employees, and administration
  • Knowledge of student information systems and ability to maintain tuition assessment rules and pull data
  • Ability to prepare financial and other statistical reports
  • Working knowledge of personal computer and mainframe applications
  • Ability to use a computer, standard office software, and automated office equipment
  • Knowledge of federal financial aid programs and familiarity with a university environment preferred
  • Ability to work independently with minimal supervision

Special Licenses, Registration or Certification: N/A

Schedule:

  • 40 hours per week minimum
  • Includes regular Saturday and evening hours during Trinity’s business hours: 9am -7pm on weekdays and 8am to 2pm on Saturdays

Part III: Description of Duties and Tasks:

Essential Responsibilities (Functions and Tasks)

  • Provide assistance to students, parents, faculty, and staff regarding enrollment services information and transactions
  • Set up and follow procedures to ensure accurate and timely billing for students and third parties.
  • Review assessments and student charges on a daily basis to ensure accuracy. Approve batches for the business office.
  • Communicate and interact with customers to provide effective customer service, including receiving, researching, and appropriately responding to inquiries regarding their accounts, billing statements, the University’s policies and procedures, and other related issues.
  • Analyze accounts and conduct other research as necessary to respond to inquiries and resolve questions and/or complaints; identify problems or errors in accounts; determine appropriate solutions within established guidelines and implement or refer for action as appropriate.
  • Perform return of Title IV calculations for official and unofficial withdrawals
  • Bill for and disburse outside scholarships
  • Prepare state grant invoices
  • Prepare monthly billing and reporting activities.
  • Monitor past-due accounts. Set up and monitor special payment arrangements with students within guidelines.
  • Process and approve student credit-balance refunds.
  • Perform other related duties incidental to the work described herein.
  • Answer general questions about the university, admission, registration, financial aid etc.
  • Work closely with other administrative offices to assist in the recruitment and retention of students
  • Assists with Open Houses, New Student Orientation, and other special campus events as needed. Performs other duties as requested.

NONESSENTIAL RESPONSIBILITIES (Functions & Tasks)

  • Other duties as required or requested by the President, Vice President, or Assistant Vice President of Enrollment Services

CAMPUS COMMUNITY EVENTS PARTICIPATION

  • It is expected that all staff will want to participate and contribute to the success of official events, including but not limited to Commencement and Convocation

ERGONOMIC REQUIREMENT

  • The physical demands are representative of those that must be met by an employee to successfully perform the essential tasks of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee must occasionally lift and/or move up to ten pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • The position requires a clear speaking voice for telephone work

WORK ENVIRONMENT

  • The work environment characteristics are representative of those encountered while performing the essential functions
  • The employee must be able to work efficiently with many interruptions involving walk-in and telephone inquiries and requests
  • The noise level in the work environment is usually quiet. Some interactions with customers may be stressful

Interested candidates should click the “Apply Here Now” link below where you will be redirected to the online application process.

APPLY HERE NOW

Trinity is a comprehensive university in Washington, D.C., enrolling undergraduate and graduate students in full-time, part-time, and weekend programs.  We offer a beautiful campus setting and a competitive benefits package.  For more information, visit our website at www.trinitydc.edu.