Assistant Director of Operations for the Trinity Center

Trinity Washington University in the nation’s capital seeks an Assistant Director of Operations for the Trinity Center.   The ideal candidate will be extremely detail-oriented, have strong administrative and organizational skills and has the ability to provide excellent customer service.

Position overview:

This position assists the Director of the Trinity Center with center management in the areas of:

  • Membership Services
  • Event/Match/Game Planning (including set up &break down)
  • Facility Operations
  • Pool vendor management
  • Weight and Training Programs
  • Equipment Maintenance and Inventory
  • Systems and Database Management
  • Supervise, Schedule & Train Student Workers
  • Review & Submit Part-Time Staff Payroll
  • Other assignments as needed

Qualifications:

  • Bachelor’s Degree Preferred
  • 1 to 3 years of sports, training or gym operations experience
  • Have a CPR Certification
  • Ability to work 40 hours a week in-person at the University
  • Ability to have a flexible working schedule to include evenings and weekend

KNOWLEDGE, SKILLS & ABILITIES:

  • Knowledge of sports organization membership services operations
  • Knowledge of weight and training equipment
  • Knowledge of inventory control practices and systems
  • Ability to prioritize and plan large printing and mail projects
  • Ability to supervise and train staff (including student workers)

ESSENTIAL RESPONSIBILITIES:

Supervision of Student Staff

  • Supervises staff of student workers (average of three employees at one time) over the 40 – 60 hr. work week
  • Approval of timecards
  • Creates weekly staffing schedule for facility event/usage
  • Evaluates student staff performance on a day-to-day basis including the daily reporting of student staff tardiness, delinquent absences, and overall job performance
  • Trains new student staff members on job responsibilities, expectations and duties; administers quarterly feedback to students
  • Instructs staff on quality customer service techniques

Membership Office Operations

  • Manages membership registration and renewal procedures
  • Troubleshoots customer service issues
  • Manages the fitness program registration process including database management, attendance tracking, equipment inventories, and compiling monthly programming reports
  • Manages locker rental process including database management, troubleshooting hardware issues, and compiling monthly locker reports
  • Tracks daily revenue for memberships, locker rentals and fitness programming
  • Collets and processes fees from members, locker rentals and special event/sporting rentals

Facility Operations

  • Assists in the coordination of all Trinity Center special event and campus event facility set-up requirements
  • Serves as on-site senior staff member during events and weekends, troubleshooting issues as they arise
  • Serves as POC for TC facility repairs, upgrades and general maintenance
  • Assist in the development of facilities policies, procedures and practices to ensure staff, member and student safety

Equipment Operations

  • Manages Trinity Center programming equipment inventories
  • Manages Trinity Center equipment inventories
  • Conducts Trinity University athletic department event/match/game set-up

Trinity offers comprehensive and competitive benefits to full-time employees to include Health, Dental & Vision insurance, Employer Paid Life and Disability benefits, 403(b) Retirement plan with employer match up to 6%, Paid Family Leave, Trinity Center Membership Free to all employees to include full size pool, walking track, weight & Cardio equipment, Free campus parking, Free Shuttle bus between campus & Brookland Metro station and more.

Qualified Candidates, Please Apply Here

Trinity is committed to fostering a diverse and inclusive community among its students, faculty and staff, and strongly encourages all qualified individuals to apply.